Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

Can I have the teams vacuum with my own equipment?

Yes, we will use your vacuum equipment but can not be responsible if your vacuum cleaner causes any damage. Capital Cleaning Service can only be responsible for any damage our own equipment causes

Why is a “One-time only” cleaning more expensive than a “weekly” or “every two week” cleaning?
We like to offer discounted rates to our clients who want a “regularly scheduled visit” (weekly, bi-weekly, or every three weeks). We ask that clients get at least 3 visits to qualify for our discounted rates.
If I sign up for a “regular scheduled visit” (weekly,bi-weekly, or every three weeks) but stop before I complete 3 visits am I penalized?
No, you are not “penalized” but you will be subject to our “once only” pricing which is usually about $40 to $50 more expensive. The reason for the pricing difference is that cleanings typically take more time on our first visit.
I do not need all of the services included in a cleaning visit but I do need some specific help with a couple areas of my home. What will my price be to clean this list items?

Capital Cleaning Service maids will gladly work off of your cleaning list at our hourly rate charge. ($60 an hour with a 1.5-hour minimum).

I need to be home when the maids are cleaning. Is there no way possible to set an appointment time?

If it is very important to you to be home for the cleaning, please call the office at 512-797-3157. We can typically accommodate most requests.

Can I change my day of cleaning after signing up? I usually want Mondays but I need to be cleaned on Tuesday this week

Yes, you can change your dates. We have very flexible scheduling and can typically accommodate all-day changes.

Does Xtramaid always have “same” day service?

We try to always have same day service available (approximately 90% avail) but we, if we sell out of we, can usually get to you the following day.

Your website says there is no office in my area, but I know there is one just a few miles away. Will that office come to my area?

Depending on several variables, that office may be able to help you. Give that office a call or send them an email and someone will be in touch to see if they can help you.

Can I just get a ballpark figure of how much it will cost to clean my home?

The office in your area may be able to give you a very wide range that takes into account all the possibilities of cleaning your home. However, that office can’t tell you where the price for cleaning will fall in that range sight unseen. Because every home is unique, we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean, so impact the price. That’s why we like to meet you at your home before giving you a price.

Do you clean homes just once, or do you have to clean long-term?

While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.

How many people will be in my home during each cleaning?

Typically, there will be two people in your home – a team captain and a team member. On rare occasions, there may be three people or one person. For example, if you need emergency help fast, the office staff may send three people to do the job. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

If I sign up for long-term service, will the same person be in my home each time?

We make every effort to ensure that one of the two team members who serve your home cleans during each visit. If a member of the team changes, our office staff contacts you beforehand to learn if you prefer someone other than your team cleans, or would rather change your scheduled day so your favorite team member can clean.

What time will you be at my home?

If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.

Is your maid service guaranteed?

We offer a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.

Are you insured and bonded?

We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. Xtramaid Service is bonded and insured.

Do I need to be home when you clean?

You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $50. Alarm systems need to be off

How do you protect my keys?

Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning, your key is issued to the team member and at the end of the day is returned to the security box.

Our team will be servicing your housecleaning needs. Our teams consist of one, two and three team members for your convenience and preference.

In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met.

What do I have to do before the cleaning?

In order to provide you with high-quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys, and other household items. The fewer items the maid has to pick-up, the more we can concentrate on the actual cleaning.

Do I need to provide supplies or equipment?

We use our own supplies and equipment. However, if you prefer we use your supplies and equipment, we would be please to accommodate your request.

What type of supplies do I need to have?

None. However, if you like to provide your own supplies we recommend that you have Windex, Pine-Sol, Soft Scrub, Tylex, Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper Towels, Trash Bags, Vacuum, Mop, and Broom. Please leave cleaning supplies on the kitchen counter.

What would your cleaning member not clean?

Our maids will not clean human or pet feces, vomit, urine or blood due to sanitary reasons.

How do I leave special instructions for my cleaning team?

Please contact your Account Manager or e-mail us your special instructions. Do not leave any notes in your home.

What do I have to do if my home has been recently remodel or under repair?

Just Let us know.

What do I have to do with my pets the day of the cleaning?

We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons.

What should I do to prepare for a Move In/Move Out cleaning?

We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).

What happens if I need to change the scheduled cleaning?

Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $50 rescheduling fee.

Do I need to sign a contract?

No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every three weeks service to get lower prices. You can stop anytime, simply e-mail or call us.

How would I pay for your services?

You can pay with Check or Cash.

What are your rates?

Look at our Estimates section.

What hours do you operate?

Our operation hours are from 8 Am to 9 Pm, 7 days a week.