Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
Yes, we will use your vacuum equipment but can not be responsible if your vacuum cleaner causes any damage. Capital Cleaning Service can only be responsible for any damage our own equipment causes
We like to offer discounted rates to our clients who want a “regularly scheduled visit” (weekly, bi-weekly, or every three weeks). We ask that clients get at least 3 visits to qualify for our discounted rates.
No, you are not “penalized” but you will be subject to our “once only” pricing which is usually about $40 to $50 more expensive. The reason for the pricing difference is that cleanings typically take more time on our first visit.
Capital Cleaning Service maids will gladly work off of your cleaning list at our hourly rate charge. ($60 an hour with a 1.5-hour minimum).
If it is very important to you to be home for the cleaning, please call the office at 512-797-3157. We can typically accommodate most requests.
Yes, you can change your dates. We have very flexible scheduling and can typically accommodate all day changes.
We try to always have same day service available (approximately 90% avail) but we if we sell out of we can usually get to you the following day.
Depending on several variables, that office may be able to help you. Give that office a call or send them an email and someone will be in touch to see if they can help you.
The office in your area may be able to give you a very wide range that takes into account all the possibilities of cleaning your home. However, that office can’t tell you where the price for cleaning will fall in that range sight unseen. Because every home is unique, we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean, so impact the price. That’s why we like to meet you at your home before giving you a price.
While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.
Typically, there will be two people in your home – a team captain and a team member. On rare occasions, there may be three people or one person. For example, if you need emergency help fast, the office staff may send three people to do the job. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.
We make every effort to ensure that one of the two team members who serves your home cleans during each visit. If a member of the team changes, our office staff contacts you beforehand to learn if you prefer someone other than your team cleans, or would rather change your scheduled day so your favorite team member can clean.
If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.
We offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. Xtramaid Service is bonded and insured.
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $50. Alarm systems need to be off
Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.
In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met.
In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate in actual cleaning.
We use our own supplies and equipment. However, if you preferred we use your supplies and equipment, we would be please to accommodate your request.
None. However, if you like to provide your own supplies we recommend that you have Windex, Pine-Sol, Soft Scrub, Tylex, Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper Towels, Trash Bags, Vacuum, Mop and Broom. Please leave cleaning supplies on the kitchen counter.
Our maids will not clean human or pet feces, vomit, urine or blood due to sanitary reasons.
Please contact your Account Manager or e-mail us your special instructions. Do not leave any notes in your home.
We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons.
We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).
Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $50 rescheduling fee.
No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every three weeks service to get lower prices. You can stop anytime, simply e-mail or call us.
You can pay with Check or Cash.
Look at our Estimates section.
Our operation hours are from 8 Am to 9 Pm, 7 days a week.
DON’T YOU SEE YOUR QUESTION?
Please give us a call or e-mail us